Privacy Policy

Terms and Conditions

Ratification of the Agreement

By entering, connecting, using or creating an account on this website and its associated applications on iPhone, iPad, Android, and any mobile application (hereinafter collectively referred to as the 'Platform') including without limitation to any services offered on the Platform, you acknowledge that you have read and understood the following Terms and Conditions (collectively the 'Terms'), including these Terms, terms of our Privacy Policy available at and you agree to be bound by them and to comply with all the applicable laws and regulations regarding your use of the Platform. You acknowledge that these Terms constitute a binding and enforceable legal contract between yourself and WeFix/Jordan (hereinafter referred to as 'WeFix, 'Company', 'we', 'us' , 'our') with reference to the use of this Platform. Please read these terms before ordering any items from our application.

You become a user of the Platform ('User' or 'you'), by entering, using, browsing or registering on the Platform. As a User, you agree and undertake to comply with the provisions of these Terms.

You are responsible for making all arrangements necessary for you to have access to the Platform. You are also responsible for ensuring that all persons who access the Platform through your Internet connection are aware of these Terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the Platform, you agree to these Terms as a binding legal agreement, without limitation or qualification. The term "you" or "You" shall include any person or entity, who views, uses, accesses, browses or submits any content or material to the Platform.

If you do not agree to these Terms, then you may not use the Platform. WeFix reserves the right to modify these Terms at any time without prior notice. You agree that each visit you make to the Platform shall be subject to the Terms as displayed, and your continued use of the Platform now or following the modifications in these Terms confirms that you have read, accepted, and agreed to be bound by such modifications.

Our Services

The Platform allows its Users, who agree to the Terms and Conditions, to request property maintenance services directly from our professional teams. These services include, but are not limited to, electrical works, plumbing, air conditioning, carpentry, painting, cleaning, and general maintenance (hereinafter referred to as the ‘Services’).

The purpose of this Platform is to provide a seamless and efficient experience for Users by connecting them with our teams for scheduling and executing maintenance and repair services across residential and commercial properties (our ‘Service’). Users can easily submit service requests, track their status, and receive updates through the Platform.

All services offered on the Platform are performed by trained and qualified professionals supervised directly by our company. Our teams are carefully selected and operate under the company’s supervision and quality standards, ensuring consistency, reliability, and adherence to local laws, safety regulations, and industry best practices.

While we strive to meet the specific needs and instructions of each User, it is important to note that certain service limitations may apply based on the nature of the request, availability of materials, or required approvals. In all cases, services are delivered in accordance with our standard operating procedures unless otherwise agreed upon.

The Company is committed to maintaining high service quality and customer satisfaction. However, we encourage Users to provide clear and accurate information regarding the requested service, access to the property, and any special requirements. Miscommunication or incomplete information may affect service delivery and timelines.

Service availability may vary depending on location, schedule, and team workload. While we aim to meet the preferred time slots selected by Users, delays may occasionally occur due to operational or logistical factors. In such cases, Users will be notified promptly.

The Company reserves the right to update, limit, or adjust the scope of available services on the Platform as necessary to comply with internal policies, resource planning, or local regulations.

Our goal is to ensure that Users receive timely, safe, and effective property maintenance services delivered by trusted in-house professionals.

Creating an Account for the Platform

Users may create a personal account on the application by selecting a unique username and password, both of which are chosen by the User during the registration process. The username is exclusive to each User and cannot be duplicated. The password is confidential and known only to the User. Users are solely responsible for safeguarding their login credentials and may update their password at any time via the Platform.

The Company shall not be held liable for any issues, damages, or misuse arising from the loss, sharing, or unauthorized use of login credentials. Users are advised to keep their passwords secure and not to share them with anyone.

From time to time, the Company may send email or in-app notifications to inform Users of promotional offers, service updates, or maintenance reminders relevant to their location or service history. In specific cases, certain personal information such as the registered phone number may be shared internally with relevant departments (e.g., dispatch or support teams) to facilitate service scheduling, communication, or urgent access.

To access services that require an account, Users must log in using their username and password. This process is referred to as logging in to the Platform.

By creating and using an account on the Platform, Users confirm that all information provided is true, accurate, current, and complete. Users agree to update their profile promptly if there are any changes to their personal information. Furthermore, Users agree not to impersonate another individual, create a false identity, or register using a name or information they are not authorized to use.

Users are strictly prohibited from using the Platform for any unlawful, unauthorized, or harmful purposes, including but not limited to:

  • Sharing or transmitting content that is unlawful, abusive, defamatory, threatening, or otherwise objectionable.
  • Engaging in activities that may constitute a criminal offense or violate civil laws or regulatory codes.
  • Disrupting or interfering with the use of the Platform by others.
  • Attempting to hack, damage, disable, or gain unauthorized access to the Platform or connected networks.

If a User wishes to permanently delete their account, they may do so by contacting customer support through the in-app chat feature and submitting a formal request.

How to make a maintenance request and how it works

Our application has been designed to make property maintenance simple, fast, and accessible. Here’s a step-by-step guide on how to submit a maintenance request and what to expect:

1. Create or Log into Your Account

To submit a maintenance request, you must first create an account or log in using your registered username and password. This ensures your requests are tracked and managed efficiently.

2. Submit a Maintenance Request

Once logged in:

Navigate to the “New Request” or “Maintenance Ticket” section.

Select the relevant service category (e.g., plumbing, electrical, air conditioning, general repair, cleaning, etc.).

Provide a clear description of the issue, including location details (e.g., room, floor, equipment type).

Optionally, you may upload photos to help us better understand the problem.

Select your preferred date and time for the service.

3. Ticket Review and Confirmation

After submission:

Your request will be received by our internal operations team.

The team will review the ticket and assign it to the appropriate technician based on the issue type and priority.

You will receive a confirmation notification via the app once your request is scheduled.

4. Service Execution

On the scheduled date:

Our technician will visit your property to inspect and carry out the necessary maintenance work.

If additional parts or time are required, you will be informed and updated through the Platform.

5. Completion and Feedback

Once the job is completed:

You will be notified through the app.

You may be asked to confirm the completion and rate the service to help us maintain service quality and customer satisfaction.

Important Notes:

Please ensure accurate contact details and access instructions are provided to avoid delays.

Emergency or urgent issues may be prioritized and handled faster based on severity.

You can view the status of your request anytime under “My Requests” in the app.

If you need assistance at any point, our customer support team is available through the in-app chat feature to guide you.

Cancellation and Refund policy

  • Cancellation policy:

Service Cancellations

  • Clients may cancel or reschedule a service request up to 24 hours before the scheduled appointment without penalty.
  • If a cancellation request is made less than 24 hours before the appointment, the full-service fee will be charged, and no refund will be issued.

Annual Contract Subscribers

  • No refund will be provided for the early termination of the annual maintenance contracts initiated by the client.

Company Cancellations

  • WeFix and its partner merchants reserve the right to cancel any service request before or after acceptance due to unforeseen circumstances.
  • In such cases, Users will be notified immediately, and any prepaid amounts will be refunded in full.
  • Refund Policy

At WeFix, customer satisfaction is our priority. Our refund rules as below:

Service Requests

  • If a confirmed service request is canceled by WeFix or cannot be delivered due to operational reasons, a full refund will be issued.
  • Refunds will be credited either to the original payment method or to the WeFix Wallet as credit, depending on the circumstances.

Failed Online Payments

  • In case of failed or incomplete online payment transactions, the deducted amount (if any) will be automatically refunded to the original payment method or to the WeFix Wallet as credit, depending on the circumstances.

Technician Tips

  • Technician Tips are non-refundable once the service has been completed.

Spare Parts & Materials

  • Once a material or spare part purchase has been confirmed, no refund will be applicable.
  • If WeFix cannot provide the material after payment, a full refund will be issued.

Refund Processing Time

  • Refunds to the original payment method (Visa/MasterCard) may take up to 7–14 business days, depending on the bank or payment provider.
  • Refunds to the WeFix Wallet are typically processed within 24–48 hours.

Payment Methods

When using your Account as payment instrument you may choose from different payment methods as available and indicated on the Platform.

WeFix reserves the right to offer additional payment methods and/or remove existing payment methods at any time at its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third-party payment service provider(s). With your consent, your credit card / payment information will be stored with our third-party payment service provider(s) for future Orders. WeFix does not store your credit card or payment information.

You must ensure that you have sufficient funds on your credit and debit card to fulfill payment of a request. Insofar as required, WeFix takes responsibility for payments made on our Platform including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms

At the time of checkout, please read the applicable payment terms linked and disclaimers carefully before using any payment method.

Technician Tips

Technician Tip (as defined herein) is applicable for all requests. When you place a request on the Platform, you will have the option to pay a tip to the Technician assigned to do your request ('Technician Tip'). WeFix will collect payment for the Technician Tip using the payment method chosen by you for the request. The Technician will receive the full amount of any Technician Tip you choose to make once the request is completed.

Technician Tips are not refundable once the request has been done by the Technician.

If you have any questions or issues regarding your Technician Tip, please reach out to our customer support via email or the in-app chat feature available on the Platform.

Warranty

Due to safety reasons and our strict spare parts quality control policy, WeFix will not guarantee any material supplied by the customer or third parties.

WeFix provides a 14-day warranty on services provided, this is excluding the liability for any future issues, hidden defects, or damages.

Spare parts provided by WeFix carry a warranty that is limited to the manufacturer warranty from where the parts were sourced, varying based on the part.

Spare Parts/ Materials

Material and Spare Parts Policy

Spare parts and materials are not included under the scope of the annual maintenance contracts. However, clients have the option to request WeFix to supply the required materials. In such cases, WeFix will present all available options within its approved portfolio.

Clients retain the right to either accept or reject the proposed materials prior to purchase.

  • If the materials are accepted, the client shall be charged the full cost of the materials. Please note that no refund will be applicable once the purchase is confirmed.
  • If the cost of the required materials or spare parts exceeds 100 JOD, the client is required to make an advance payment of 50% to 75% of the total cost. This ensures service continuity, quality assurance, and smooth delivery.

The final charge will reflect the actual cost of the materials, in addition to a handling fee.

Delivery Policy

Service Delivery

  • All maintenance and repair services booked through the WeFix Platform are performed by qualified and trained in-house technicians.
  • Services are delivered on-site at the client’s property (residential or commercial) based on the scheduled appointment.

Scheduling

  • Clients can select preferred dates and time slots when submitting a service request.
  • While WeFix strives to meet the selected schedule, unforeseen delays may occur. Clients will be notified promptly of any rescheduling needs.

Access & Requirements

  • Clients are responsible for ensuring property access and providing accurate service details. Failure to do so may result in delays or incomplete services.

Materials & Spare Parts Delivery

  • Spare parts and materials requested through WeFix are delivered during or after to the scheduled service.
  • Delivery timelines depend on availability and supplier logistics. If delays occur, WeFix will inform the client.

Service Completion

  • Once the service is completed, the client will be notified via the app or by any method according to the service and maintenance nature.
  • Clients are encouraged to confirm service completion and provide feedback.